ead Chapter 13, pg. 608 – Operations Tour Stickley Furniture
(www.stickly.com) and answer the 5 questions in short essay format. Then
review Chapter 18, and answer the two questions at the end of the Big Bank case on pg. 822 using essay format seen in the
. Provide an introduction containing theoretical background of the relevant theory, empirical research of for each case in the body, and a conclusion and include supporting peer reviewed journal articles. Submit one combined case assignment with both case scenarios summarized.