Effective Communication

Please reply to at least two classmates. Replies to classmates should be at least 200 words in length. 
In the nursing field we must work with and care for people from different walks of life than our own.  This can prove to be challenging especially when we have so many responsibilities in proving care, dealing with families, dealing with doctors, and the interdisciplinary team.  We must manage our emotions and show professionalism.  Social skills are very important in nursing.  Nurses must be able to communicate with a variety of people and communicate effectively.  Communication is not just saying something to someone.  It is also important that the person or people you are dealing with is receiving the information the way it was meant to.  Sometimes people do not want to hear what you say because it does not benefit them, and it is not what they want to hear.  At this point we want to be assertive and not aggressive.  Assertiveness is the ability to formulate and communicate your thoughts, opinions, and wishes, directly, and non-aggressively (Google, n.d.).  Aggressive communication is described as expressing your feeling and opinions strongly and as they occur which could be seen as shouting, yelling, demanding, commanding, blaming, being critical, or being verbally abusive (Hwang, 2016).  Communication is important in getting your point and expectations across as well being able to get others to voice their concerns.  It is important in management in how it can bring people together and reduce or eliminate doubt in the point that is being made.  Effective communication gives clarity and coordinates the flow of information which is needed in leadership. 
 
Unfortunately, passive aggressive communication is a type of communication I see all too often.  A recent example of this is when our director put a plan in motion to make orientation and communication flow smother in our department.  A meeting was held, and staff agreed to what was implemented.  After the meeting, our manager who agreed with the changes decided to go to other staff and split staff on the new suggestions.  The following day she sent out an email saying she would not be able type up the new training manual and staff could use processes she previously put in place. 
 
I feel that assertiveness is misunderstood and sometimes confused with being controlling, bossy, dominant.  As mentioned above assertiveness is the ability to formulate and communicate your thoughts, opinions, and wishes, directly and non-aggressively.  Because assertiveness requires you to be firm and direct, I can see how it can be perceived as unfeminine.  However, I do not like the idea that it is considered unfeminine.  Female leaders deserve the same dignity and respect as male leaders.
 
To be assertive I would say to stand your ground, keep emotional in check, practice saying no,  when getting when being.  Being assertive to me means confidence and sometimes people do like that.  Once you have practiced assertiveness and or able to communicate effectively, you will be able to motivate staff and help change policy.

Student #2Jessica
Effective communication among all individuals of the healthcare team is vital for safe patient care to take place (Weiss & Tappen, 2015, p.88). Models of communication show that communication occurs on multiple levels and encompasses more than just the exchange of information (Weiss & Tappen, 2015, p.88). The difference between assertive and aggressive communication is that assertive communication entails expressing ones point of view clearly and directly while still respecting others, rather than imposing ones wishes or ideas on others that often involves bullying without compromise (Western Australian Department of Health, n.d.). When communicating, being assertive is important because it reduces conflict, controls anger, maintains positive relationships with others, and better addresses the individuals needs (Western Australian Department of Health, n.d). Therefore, all aspiring leaders should focus on assertive communication as a leadership skill. As a result, communication is more confident, challenging situations are handled with ease, interactions with others are more honest, boundaries can be established, and team conflict is better managed (Executive Impressions, 2020). 
Passive-aggressive communication is not speaking up for what you believe in because its assumed that your opinions are unimportant to try to keep the peace (Western Australian Department of Health, n.d.). Individuals who are passive-aggressive tend to put their needs last, allow bullying or to be ignored, speak quietly or hesitantly, and undermine their opinions with statements such as just if you dont mind or it doesnt matter that much to me (Western Australian Department of Health, n.d.). Passive-aggressive communication can harm an individuals self-esteem and relationships. 
The statement assertiveness is unfeminine is an unintelligent phrase and implies that women cant or shouldnt be assertive. Instead, both men and women should be able to portray assertiveness without being constrained by gender stereotypes about their roles and behaviors in society. 
To be assertive, someone must use I statements to state their point of view or request. They should express their feelings while also listening to what the other person has to say. While speaking, they should consider the tone and volume of their voice, remembering to seem firm but not aggressive. Their body language should match their tone, such as staring the other person in the eyes, standing tall, and relaxing their face. They should try to avoid exaggerating words such as always and never, as well as explaining the facts rather than passing judgment. 
When dealing with criticism, being assertive allows the perspective that the action or behavior is separate from the individual. The opportunity to learn from the mistake is more apparent when an individual displays assertiveness. Regarding effective communication, being assertive facilitates individuals to express their thoughts efficiently while also standing up for their point of view (Mayo Clinic, 2020). Its a diplomatic and functional communication style that allows the best possibility of delivering the message successfully (Mayo Clinic, 2020).